Refund & Cancellation Policy
Last Updated: December 20, 2025
Introduction
This Refund and Cancellation Policy outlines the terms for refunds and cancellations for services provided by Revelution. We strive to ensure client satisfaction while maintaining fair business practices.
1. General Refund Policy
1.1 Service-Based Refunds
As a digital marketing agency providing custom services, our refund policy varies by service type:
Completed Work: Refunds are not provided for work that has been completed and delivered according to the agreed specifications
Work in Progress: Partial refunds may be considered based on work completed
Non-Performance: Full or partial refunds may be issued if we fail to deliver agreed services
2. Deposits and Initial Payments
2.1 Non-Refundable Deposits
Project deposits 50% are generally non-refundable once work has commenced
Deposits cover initial planning, research, and resource allocation
If we cancel the project before starting, deposits will be fully refunded
2.2 Exceptions
Deposits may be refundable in the following circumstances:
We are unable to provide the agreed services
Services have not commenced within 30 days of payment (unless otherwise agreed)
Mutual agreement to cancel before work begins
3. Service-Specific Refund Terms
3.1 Website Development
Before Design Phase: 80% refund of total project fee (minus deposit)
After Design Approval: 50% refund of remaining balance
After Development Phase: No refunds; revisions according to agreement
After Launch: No refunds; support covered under maintenance agreement
3.2 SEO Services
First Month: 50% refund if cancellation occurs within first 30 days
After First Month: No refunds; SEO is ongoing and results accumulate over time
Monthly Services: Cancel anytime; no refund for current month
3.3 Social Media Management
Within First Week: 75% refund of monthly fee
After Content Published: No refunds for current month
Monthly Services: Cancel anytime with 30 days notice
3.4 Paid Advertising Management
Management Fees: Refundable pro-rata if service not delivered
Ad Spend: Non-refundable; paid directly to advertising platforms
Setup Fees: Non-refundable after account setup is complete
3.5 Reputation Marketing
Before Campaign Launch: 70% refund
After Reviews Generated: No refunds
Monthly Monitoring: Cancel anytime; no refund for current month
4. Cancellation Terms
4.1 Client-Initiated Cancellation
Clients may cancel services with the following notice periods:
Project-Based Services: Written notice required; refund based on work completed
Monthly Services: 30 days written notice required
Emergency Cancellation: Immediate cancellation possible; no refunds
4.2 Agency-Initiated Cancellation
We reserve the right to cancel services if:
Client breaches terms of agreement
Client provides false or misleading information
Client engages in abusive behavior toward staff
Payment is not received as agreed
In such cases:
Refunds are at our discretion
Completed work will be invoiced
All intellectual property remains with Revelution until payment is received
5. Refund Process
5.1 How to Request a Refund
Submit a written refund request through our contact page
Include your project/service details and reason for refund
Allow 5-7 business days for review
We will respond with approval or explanation of denial
5.2 Refund Timeline
Approved refunds are processed within 14 business days
Refunds are issued to the original payment method
Payment processor fees are non-refundable
Bank processing may take additional 5-10 business days
5.3 Partial Refunds
Partial refunds are calculated based on:
Work completed and delivered
Resources allocated and hours spent
Third-party expenses incurred
Milestone achievements
6. Non-Refundable Items
The following are non-refundable under any circumstances:
Third-party costs (domain registration, hosting, advertising spend, premium tools)
Setup and onboarding fees after services have commenced
Custom content creation (copy, graphics, videos) after delivery
Rush fees for expedited services
Consultation fees for strategy sessions
Payment processing fees
7. Disputed Charges
7.1 Before Disputing
Please contact us directly to resolve any billing concerns before initiating a chargeback with your bank. We are committed to resolving issues fairly.
7.2 Chargeback Policy
Chargebacks for services rendered may result in account termination
We provide documentation to payment processors for dispute resolution
Additional fees may apply for processing chargebacks
8. Satisfaction Guarantee
While we don't offer blanket refunds, we do guarantee:
Unlimited Revisions: Within project scope until you're satisfied (website design)
Quality Commitment: Work meets industry standards and agreed specifications
Transparent Communication: Regular updates and open dialogue
Problem Resolution: Good-faith efforts to address concerns
9. Force Majeure
Refunds may be provided if services cannot be delivered due to:
Natural disasters
Extended internet/platform outages
Government restrictions
Other circumstances beyond our reasonable control
10. Exceptions and Special Cases
10.1 Promotional Offers
Services purchased at discounted rates may have modified refund terms
Package deals are subject to specific refund calculations
Special promotions will include their refund terms in the offer details
10.2 Long-Term Contracts
Annual contracts may have different cancellation terms
Early termination may incur penalties
Specific terms outlined in individual contracts
11. How We Handle Refunds
When processing refunds, we:
Review all work completed
Calculate fair compensation for services rendered
Deduct non-refundable costs and expenses
Process the balance via original payment method
Provide detailed breakdown of refund calculation
12. Client Responsibilities
To be eligible for refunds, clients must:
Provide timely feedback during projects
Respond to communications within agreed timeframes
Honor payment commitments
Comply with our Terms of Use
13. Payment Plan Cancellations
For clients on payment plans:
Cancellation requires payment of all work completed
Payment plans cannot be cancelled to avoid payment obligations
Outstanding balances remain due
14. Modifications to This Policy
We reserve the right to modify this refund policy. Changes will be communicated to active clients and posted on our website.
15. Contact Information
For refund requests or questions about this policy:
email: [email protected]
Location:70 Bronkhorstspruit Road, South Africa
Our Commitment: We are committed to delivering high-quality services and maintaining fair business practices. If you're unsatisfied with our services, please contact us to discuss your concerns before requesting a refund. We want to make things right.
